A multinational company specialized in customer care and technical support in more than 33 languages around the world with focus on building greater brand loyality through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
We are looking for a motivated and proactive person with NATIVE LEVEL OF GERMAN and intermediate English to provide technical support and for the customers. CSR will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.
Responsibilities:
- The 6 first month you will reply the customers only by mail
- the second semester you will answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- Validate customer service entitlements.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
- Obtain accurate customer details and amend call-handling system when applicable.
- Positively manage internal relationships.
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
- Use and improve Knowledge Bases through feedback .
- German: Fluent
- English: Intermediate
- High School Diploma/GED
- Valid permit for work in EU
- Willing to relocate in Sofia, Bulgaria
- International experience in a multicultural environment
- Trainings for each project
- Full Time contract + Possibilities to grow within the company
- Competitive remuneration
- Performance based Bonus
- Relocation assistance + 1week paid accomodation
- Initial flight refund
- Monthly transportation allowance
- Great office location
