A global company specialized in customer service and technical support in more than 33 languages around the world with focus on building greater brand loyality through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
We are looking for a motivated and proactive person with a native level of Russian and an excellent level of English. You will provide B2B customer support to employees and business partners. You will be mainly responsible for managing the relationships with Partners and internal teams and representing them with cross functional teams via e-mails, chat and phone.
Responsibilities:
-Support business partners and re-sellers in regards to their orders, post-booking activities and on expedite process
-Engage and represents Partners and internal teams
-Maintain high levels of Customer and Partner satisfaction
-Answer inbound telephone calls, emails and IMs and deals with them promptly and efficiently.
-Assume responsibility and ownership for all relevant customer queries.
-Positively manages internal relationships.
-Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
-Develop strong overview and drives Process, Tool and business flow improvements
- Native level of Russian
- Excellent level of English
- High School Diploma/GED
- Valid permit for work in EU
- International experience in a multicultural environment
- Trainings for each project
- Full Time contract + Possibilities to grow within the company
- Competitive remuneration
- Relocation assistance + 1week paid accomodation
- Initial flight refund
- Monthly transportation allowance
- Voluntary Medical plan and Life insurance
- Great office location
