Our client is a multinational company leader in the entertainment sector.
As a Customer Service Agent you will be working in a newly built team. You will have the following responsibilities:
-Effectively assist customers via different modes of contacts inbound and outbound
-To maintain high levels of productivity and quality standards following set guidelines
-To adhere to standard operating practices and follow compliance guidelines
-To contribute to process improvement
-To keep yourself up to date and consistent in terms of process knowledge
-To maintain high levels of engagement
-To collect feedback/suggestions from players and report/escalate frequently to your line manager
-Make outbound calls in various scenarios and for various reasons
-Forum monitoring
We are looking for a person who has the following skills and abilities:
Languages
-Native level of Russian
-Excellent English
Experience
-2 years of experience in a Customer Service Environment
-Outbound calling sales/telemarketing experience
-Forum monitoring experience is desired
-Account management experience is desired
Technical Skills
-Average speed of 45 typed words per minute
-Demonstrable analytical skills
Soft Skills
-Intellectual dexterity
-Strong customer orientation
-Excellent communication and interpersonal skills
-Demonstrate passion for customer service
-High integrity
- Being passionate about games and able to work in a flexible and fluid environment where the job will evolve over time
-Able to work in a team environment with maturity
-A curious and fast learner
-Competitive salary
-Social benefits package
-Permanent contract
-Starting date: ASAP
-Availability to work in rotative shifts (day/night/weekends/bank holidays)
-Young and dynamic work environment within a multinational environment
-Location: Barcelona city center
