Our client is the market leading online hotel reservation service in the world and they provide a culture that is open, innovative and performance orientated. Their scale and scope, commitment to people, and high standards of integrity make them a great place to work.
As a Customer Service Executive you will be working 39/40 hours per week and will be responsible for handling pre- and post reservation inquiries. You will also be an intermediary between guests and the hotel.
Main Responsibilities:
-Handle pre and post reservation inquiries by phone, e-mail and fax;
-Modify, change and/or cancel existing reservations;
-Outbound calls to hotels/guests to arrangement special requests;
-Liaison between guest and hotel to resolve complaints;
-Support relationships with hotels by providing high levels of customer service and account management support.
Required Skills
-Excellent communication and business skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.
Our ideal candidate is:
-Fluent in both written and spoken English and German;
-Experienced with internet and hotel industry;
-Available to work Late shift
-Available to attend a full-time paid training;
-In possession of a valid work-documents for UK (valid work permit in the UK).
The starting date of this position will be the 3rd of October.
Available shift: Weekend Late, starting hours between 13.30-15.30 pm, all weekends + 3 weekdays
Offer:
-18.600 pounds base entry salary
-5% increase on base salary after 6 months, 5% increase after another 6 months
-Premium pay, 20-80% depending on the hours worked
-Quarterly bonus based on targets
-Free lunch or dinner
-International work environment in the city centre
