Tourism multinational
As a Customer Service Representative with Italian, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.
This vacancy is a Full time 40h Night shift position (11.00 pm to 8.00 am) (2 days off a week)
You will be responsible for:
-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience
We are looking for a person with the following qualifications, experience and skills:
Qualifications
-Fluent in Italian and English
Experience
-Customer service experience of at least 1 year
Skills
-Computer literacy
Sofskills
-Communication skills
-Team player
-Motivated to learn
-Dynamism, good presentation, and motivation
-Customer oriented person
-Attractive salary 30.000€ + up to 10% bonus
-Social benefits
-International environment
-Permanent position
