Our client is the fastest growing Fintech company in Europe , leading the key trends in finance with a strong technological basis. They are a young, ambitious, award-winning company with further exciting expansion plan throughout Europe and globally. At only seven years old we are established in over eight countries with a multicultural driven workforce of over 400 people, with plans to double this in 2017.
• Lead and manage a professional team of technical support
• Provide 2nd and 3rd line technical support for business teams to solve complex technical incidents of business applications in cloud
• Manage the escalation process and communication with product and development teams, as well as distribute and prioritise the incidences in the team
• Provide support to financial products, solutions and API
• Guarantee technical quality both in a corporative level as in an external level
• Report to the company management all business needs to improve the process continuously
• Monitor internal company applications as well as to guarantee its execution and maintenance
• Manage interaction and communication with external and internal clients to solve incidences
• Define SLA for the technical support department
• Coordinate with other departments to adapt changes and improvements of the platform to the needs of every team
• Lead the management of incidences with 3rd party tools
Requirements
• At least three years of experience in team management and at least two years in support teams
• Knowledge of support management tools and ticketing
• Basic knowledge of Python, Javascript, CSS and HTML and database (PostgreSQL, Oracle or MySQL)
• High english level
• Knowledge and experience in cloud providers (AWS and ELK stack)
• Experience in Linux (Ubuntu, CentOS, Debian, RedHat) and Windows as well as revision control software (Mercurial, git, svn, etc)
Valuable extra skills:
• Experience in Agile Methodologies (Scrum or Kanban) as well as Continuous Delivery and Continuous Integration
• Other persistence systems: Redis, Memcached, MongoDB, Cassandra, Elasticsearch
• Experience in Business Intelligence and CRM tools
Who we are looking for:
• A person with high communication, leadership and problem solver skills
• With attention to details, sense of urgency, motivation and willingness to learn
• With evident passion in technology
• With analytic capacities and initiative to propose new ideas, solutions and tools
• A team player ready to face all the challenges with the team
• Who wants to propose us new ideas to improve continually
• Team building activities
• Internal blog to share our technical knowledge.
• On site English classes with native teachers
• In order to grow professionally we offer the possibility to access to certifications, assistance to conferences, specialized courses and trainings
• Competitive Salary
