Job description


Customer Care with Native Level of English

Location: Barcelona

Department: Native Speakers


The company is the largest hair and beauty booking platform in Europe.

An eclectic group of 500 people working in offices throughout Europe, with over 20,000 local partners. It amounts to an around-the-clock beauty bookings platform that puts customers and salon managers in control.


The successful candidates would have a passion for beauty, wellness and enthusiasm for customer service. In addition, you will possess excellent communication skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly and dynamic environment.

Your role:
- Answering inbound calls and making outbound calls from both venues and customers.
- Handling inbound complaints and writing and responding to customers via email.
- Calling or emailing partners to confirm bookings.
- Manage the re-booking and or re-schedule process.
- Move partners over to confirming their own bookings using our software.
- Coordinate closely with the Account Management Team on any partner issues.
- Keep up to date with all product and services including any updates or software releases and where necessary provide adhoc training on the implemented changes.
Providing help and support to customer queries and processing bookings.
- Liaising with both customers and venues, problem solving and resolving customer issues.


- Able to speak, read and write to mother tongue in English.
- At least 2 years of experience as a Customer Service.
- Someone who loves to give and receive fantastic customer service
- Operative, communicative and proactive person.
- Good keyboard skills and an understanding of MS Office will really help you get up to speed quickly.


We offer:
- Full-time contract (40 hours/week)
- Stable position
- Excellent and multilingual work environment
- Competitive Salary


Laura del Castillo
(+34) 93 231 00 00 (ext. 140)


Laura del Castillo
(+34) 93 231 00 00 (ext. 140)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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