Job description


Credit Collector with native level of German

Location: Barcelona

Department: Native Speakers


Our clients are an international and successful multinational.


As a Credit Collector, you will be working in the Collections division and reporting to Team Manager. Your objective will be to minimize Business investment in receivables and to minimize interest losses on outstanding amounts.

You will have the following responsibilities:

-Ensure timely collections of outstanding balances from customers according to company’s credit and collections escalation policy
-Ensuring customer calls and emails are responded. Identify any customer complaints and escalate as appropriate
-Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
-Support and be backup for other collectors
-Liaise with the credit and collections team lead about all credit issues
-Keep accurate and up to date logs of individual customer information


We are looking for a person with the following qualifications, experience and skills:


-Native level of German
-Good Level of English
-Studies: preferable Business Administration or Economics


-Customer Service experience: handling high levels of incoming calls activity, preferably in the area of Credit Collections
-Previous experience in Negotiation with customers


-Capacity of fluent interpersonal negotiation both with external and internal customers
-Tenacity, ambition and sense of ownership and responsibility
-Ability to work under pressure and on own initiative and collectively as a team
-Self-motivation and focus on objectives and results
-Excellent interpersonal, communicative and influencing skills, verbally and written


-Understanding of customer accounts and general business workflows
-Basic accounting knowledge, especially customer accounting
-MS Office
-SAP would be beneficial but not essential


- Incorporation date: to be agreed
- Competitive salary within the market
- Contract: 6 months +permanent
- Working schedule: Monday to Friday 09:00-18:00h
- Opportunity to be part of a big multinational and one of the leading companies in the sector
- Multicultural and international working environment
- Professional trainings
- Young and enthusiastic team
- Professional Development
- Flexible compensation plan (health care, nursery, transportation, meal tickets)
- Other social benefits



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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