Job description


Debt Collector with excellent level of Polish

Location: Barcelona

Department: Native Speakers


Our client is a big multinational company leader in the sector.


Our client is a big multinational company, leader in the sector and is looking to incorporate a Debt collections agent with an excellent level of Polish and English.

The incumbent will be responsible for:

- Ensure timely collections of outstanding balances from customers according to the company´s credit collections escalation policy
- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
- Support and be backup for other collector’s associates
- Liaise with the credit collections team lead about all credit issues
- Keep accurate and up to date logs of individual customer information


- Languages:
Polish (native level) and fluent English
- Studies: Preferable Business Administration or Economics
- Experience Required: Handling high levels of incoming calls activity, preferably in the area of Credit Collections
- Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments


6 months contract +possibility to permanent
Multinational environment



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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