MyTSP

Job description

 
You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one.

VIP Customer Service Specialist with a Native Level of Norwegian


Location: Barcelona

Department: Native Speakers

Organization

Our client is a multinational company leader in the entertainment sector.

Function

As a VIP Customer Service Specialist you will provide personalized assistance to customers. You will have the following responsibilities:

-Effectively assist customers via different modes of contacts inbound and outbound
-To maintain high levels of productivity and quality standards following set guidelines
-To adhere to standard operating practices and follow compliance guidelines
-To contribute to process improvement
-To keep yourself up to date and consistent in terms of process knowledge
-To maintain high levels of engagement
-To collect feedback/suggestions from players and report/escalate frequently to your line manager
-Make outbound calls in various scenarios and for various reasons
-Forum monitoring

Requirements

We are looking for a person who has the following skills and abilities:

Languages
-Native level of Norwegian
-Advanced level of English

Experience
-Experience in a Customer Service Environment
-Outbound calling sales/telemarketing experience
-Forum monitoring experience is desired
-Account management experience is desired

Technical Skills
-Average speed of 65 to 80 typed words per minute
-Demonstrable analytical skills

Soft Skills
-Intellectual dexterity
-Strong customer orientation
-Excellent communication and interpersonal skills
-Demonstrate passion for customer service
-High integrity
-Being passionate about games and able to work in a flexible and fluid environment where the job will evolve over time
-Able to work in a team environment with maturity
-A curious and fast learner

Offer

-Competitive salary
-Social benefits package
-Permanent contract
-Starting date ASAP
-It is mandatory to work in rotative shifts (day/night/weekends/bank holidays)
-Young and dynamic work environment within a multinational environment
-Location: Barcelona city center

Information

Tamas Lakics
tlakics@talentsearchpeople.com
(+34) 93 231 00 00 ext. 145


Application

Tamas Lakics
tlakics@talentsearchpeople.com
(+34) 93 231 00 00 ext. 145




Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
See offers