Job description


VIP Customer Service Specialist with a Native level of Russian

Location: Barcelona

Department: Native Speakers


Our client is a multinational company leader in the entertainment sector.


As a Customer Service Agent you will be working in a newly built team. You will have the following responsibilities:

-Effectively assist customers via different modes of contacts inbound and outbound
-To maintain high levels of productivity and quality standards following set guidelines
-To adhere to standard operating practices and follow compliance guidelines
-To contribute to process improvement
-To keep yourself up to date and consistent in terms of process knowledge
-To maintain high levels of engagement
-To collect feedback/suggestions from players and report/escalate frequently to your line manager
-Make outbound calls in various scenarios and for various reasons
-Forum monitoring


We are looking for a person who has the following skills and abilities:

-Native level of Russian
-Excellent English


-2 years of experience in a Customer Service Environment
-Outbound calling sales/telemarketing experience
-Forum monitoring experience is desired
-Account management experience is desired

Technical Skills

-Average speed of 45 typed words per minute
-Demonstrable analytical skills

Soft Skills

-Intellectual dexterity
-Strong customer orientation
-Excellent communication and interpersonal skills
-Demonstrate passion for customer service
-High integrity
- Being passionate about games and able to work in a flexible and fluid environment where the job will evolve over time
-Able to work in a team environment with maturity
-A curious and fast learner


-Competitive salary
-Social benefits package
-Permanent contract
-Starting date: ASAP
-Availability to work in rotative shifts (day/night/weekends/bank holidays)
-Young and dynamic work environment within a multinational environment
-Location: Barcelona city center


Tamas Lakics
(+34) 93 231 00 00 ext. 145


Tamas Lakics
(+34) 93 231 00 00 ext. 145

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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