Job description

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Customer Service Specialist with Excellent Level of French

Location: L'Hospitalet de Llobregat, Barcelona, Spain

Department: Native Speakers


Our client is a global leader in healthcare technology. With a rich history of innovation across the past five decades in the healthcare sector our client as a strong commitment to the future.


As an European Customer Service Specialist you will be responsible for:

-Effectively processs all incoming calls in a professional, friendly and timely manner
-Enter and process all sales order types into SAP
-Coordinate with sales regarding order status, shipping dates, product availability and back orders
-Provide support to remote sales offices and personnel
-Effectively and appropriately interact and communicate with the warehouse
-Follow up with customers regarding order confirmation
-Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
-Follow through on customer disputes until resolved


We are looking for someone with the following requirements:

-2 years of previous experience in Customer Service
-Native level of French
-Excellent level of English
-Excellent level of Dutch or German or Portuguese
-Good knowledge of Spanish
-Good knowlegde of Office and Windows
-Knowledge of SAP or Lotus (preferably)
-High commitment to customer satisfaction
-Passion for excellence with respect to treating and acring for customer
-Patient and friendly attitude
-Strong detail orientation and analytical skills
-Flexibility and open mind-set


We offer:

-Contract with the company
-Competitive salary
-Possibilities for professional growth within the company
-Opportunity to join an expanding company


Stefania Franklin
(+34) 93 231 00 00 (ext. 150)


Stefania Franklin
(+34) 93 231 00 00 (ext. 150)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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