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Job description

 
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International Customer Service with Native Vietnamese or Thai and Fluent English


Location: L'Hospitalet de Llobregat, Barcelona, Spain

Department: Native Speakers

Salary: 25.000 - 35.000 €

Organization

Our client is a global leader in healthcare technology. With a rich history of innovation across the past five decades in the healthcare sector, our client as a strong commitment to the future.

Function

Key Accountabilities:
- Open communication with team members to share information, knowledge and expertise.
- Demostrate personal ownership for tasks and following through.
- Respond promptly to calls, e-mails and faxes.
- Ensure information is clearly and accurately conveyed.
- Manages and updates the customer master
- Effectively communicates with the GBS Customer Service Manager on any new developments
related to Werfen Customers.
- Creates and maintains a positive, respectful work environment.
- Performs special projects as assigned.

Internal Networking/Key relationships:
This position mainly interacts directly with Warehouse, Planning, Transport, SEA and APAC affiliates Directors and Sales Representatives, IT.


Requirements

Skills Capabilities:

- Attention to detail, adaptability, Assertiveness.
- Effective and Positive Communications
- Problem solving skills.
- Excellent written and verbal communication skills.
- Customer oriented.
- Excellent team working skills

Minimum Knowledge Experience required for the position:

- Degree in Business, Marketing, or International trading, or equivalent business
experience
- Minimum 2 years experience in an International Customer Service
- Highly recommendable some sort of commercial/selling experiece
- Knowledge of master data and table files a plus
- Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
- Fluent in English (Proficiency required)
- Vietnamese or Thai language will be considered an asset


Offer

-Permanent contract
-Working hours: 08.00/09.00 - 17.00/18.00
-Possibilities for professional growth within the company
-Opportunity to join an expanding company

Application

Tomás Sard
(+34) 93 231 00 00 (Ext. 210)



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