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Job description

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Partner Services Support Advisor (Italian Speaker)

Location: Leça do Balio, Oporto, Portugal

Department: Native Speakers


Our client is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. Launched in October 2008, the company is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, and has partnerships with boutiques from over 15 countries.


- Manage and follow through on all needs (to and from boutiques) with speed and effective result;
- Ranging from Production/Logistics/Photography (administrative and courier);
- Answer queries from partners liaising with relevant teams for resolutions;
- Order management working with Customer Service, Courier or Operations teams;
- Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others;
- Liaison with Customer Service team in order to optimize customer satisfaction;
- Seasonal activities such as markdown implementation and site stock clean ups;
- Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes.


- Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment;
- Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing;
- Must be organized, detail-oriented and proactive, with an aptitude for process optimization;
- Strong inter-personal skills and articulate both in verbal and written communication;
- Proficient user of IT systems, both customer service specific and MS Office;
- Fluency both written and verbal in English and Italian is mandatory.


- Competitive Salary;
- Young and international environment;
- Incorporate a fast-growing retail company.


Carlota Borges
(+34) 93 231 00 00 (ext. #146)
(+351) 21 145 01 53


Carlota Borges
(+34) 93 231 00 00 (ext. #146)
(+351) 21 145 01 53

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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