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Job description

 
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Call Center Supervisor with Native level of French


Location: Lisboa, Portugal

Department: Native Speakers

Organization

The company is one of the world's biggest providers of costumer experience, back office, technical support and sales solutions to multinational companies.

The company offers an international, young and dynamic working environment with possibilities of growth.


Function

As a supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.

Main responsibilities:
- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.


Requirements

We are looking for a person with the following skills:

- Native level of spoken and written French.
- Fluent in English
- Contact Center experience is a plus;
- Good working knowledge of computers, MS Office and common internet applications;
- Excellent communication skills and interpersonal skills.


Offer

-Competitive salary;
-Accommodation;
-Airport pick-up and relocation support
-Refund of your initial flight
-Languages courses
-Free sports courses (e.g surfing)
-Other benefits


Information

Carlota Borges
cborges@talentsearchpeople.com
(+34) 93 231 00 00 (ext. #146)
(+351) 21 145 01 53

Application

Carlota Borges
cborges@talentsearchpeople.com
(+34) 93 231 00 00 (ext. #146)
(+351) 21 145 01 53



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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