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Job description

 
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Customer Service Executive with Native Level of German (London)


Location: London, United Kingdom

Department: Native Speakers

Organization

Our client is the market leading online hotel reservation service in the world and they provide a culture that is open, innovative and performance orientated. Their scale and scope, commitment to people, and high standards of integrity make them a great place to work.

Function

As a Customer Service Executive you will be working 39/40 hours per week and will be responsible for handling pre- and post reservation inquiries. You will also be an intermediary between guests and the hotel.

Main Responsibilities:

-Handle pre and post reservation inquiries by phone, e-mail and fax;
-Modify, change and/or cancel existing reservations;
-Outbound calls to hotels/guests to arrangement special requests;
-Liaison between guest and hotel to resolve complaints;
-Support relationships with hotels by providing high levels of customer service and account management support.

Requirements

Required Skills

-Excellent communication and business skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.

Our ideal candidate is:

-Fluent in both written and spoken English and German;
-Experienced with internet and hotel industry;
-Available to work Late shift
-Available to attend a full-time paid training;
-In possession of a valid work-documents for UK (valid work permit in the UK).

Offer

The starting date of this position will be the 3rd of October.

Available shift: starting hours between 06.45 and 10.00 am (finishing 15.15-18.30), mixed with late shift (11 late shifts every 13 weeks), including some weekends (9 weekend days every 13 weeks)

Offer:

-18.600 pounds base entry salary
-5% increase on base salary after 6 months, 5% increase after another 6 months
-Premium pay, 20-80% depending on the hours worked
-Quarterly bonus based on targets
-Free lunch or dinner
-International work environment in the city centre

Information

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 153)

Application

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 153)



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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