Job description


Customer Service Representative with French

Location: Madrid

Department: Native Speakers


HomeAway, company leader in the travel industry


As a Customer Service Representative with French, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy has two different positions:

-Full time 40h: Night shift (11.00 pm to 8.00 am) (2 days off a week)
-Part time 31h: 5h shift (18.00 pm to 23.00) and weekends 9 hours shift on the morning/afternoon or afternoon/evening (2 days off a week)

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience


We are looking for a person with the following qualifications, experience and skills:


-Fluent in French in addition to Spanish or English (Spoken and written)


-One or more year of customer service experience (in contact centers preferred but not essential)


-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)


-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure


-Attractive salary
-Full permanent positon
-International environment


Alice Maffeis
(+34) 91 590 04 31 (ext. 117)


Alice Maffeis
(+34) 91 590 04 31 (ext. 117)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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