MyTSP

Job description

 

Customer Service Team Leader with German - Part Time


Location: Madrid

Department: Native Speakers

Organization

Tourism multinational

Function

As a Team Leader you will direct daily activities of the call center, providing coaching and training to a team of 8-9 Customer Service Representatives, handling customer escalations and ensuring delivery of top-notch customer satisfaction and service levels will be critical success criteria for this role.

This vacancy is a Part time 31h postion: 5h shift (18.00 pm to 23.00) and weekends 9 hours shift on the morning/afternoon or afternoon/evening (2 days off a week)



Requirements

We are looking for a candidate with the following characteristics:

Education

-Associate Degree

Experience

-2 years of experience (preferably in Call/Contact Center)

Technical Skills

-Fluent in German in addition to Spanish or English (Spoken and written)
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level)

Soft skills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Ability to inspire and support people
-Ability to plan well and prioritize work
-Must have attention to detail and Service orientated
-Strong verbal and written communication skills are a must
-Maintain calmness under tight pressure
-Good decision-making, IT, and cross-departmental communication skills



Offer

-Permanent contract
-Interesting compensation scheme
-International work environment


Information

Sonia Carro
(+34) 91 590 04 31 (ext. 117)
scarro@talentsearchpeople.com

Application

Sonia Carro
(+34) 91 590 04 31 (ext. 117)
scarro@talentsearchpeople.com



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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