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Field Service Engineer
Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software, analitycal applications and networking products as well as operating systems. Installs and optimizes hardware/software/network/applications products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.
•Leads field services and support projects requiring coordination with other functions, customers
•Solves a broad range of hardware and/ or software problems of varying scope and complexity
Preferred location is in the region of Toscana
Bachelors or Master Degree or University Degree or equivalent
Minimum of 4 years relevant experience, with typically 5 to 8 years
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