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Job description

 
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Customer Service Agent with an Excellent Level of Dutch


Location: Sofia, Bulgaria

Department: Native Speakers

Organization

A global company specialized in customer service and technical support in more than 33 languages around the world with focus on building greater brand loyality through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.

Function

We are looking for a motivated and proactive person with a native level of Dutch and an intermediate level of English to provide technical support for their customers. The Customer Service Representative will be the first line of contact for customers with technical problems. The primary contact method is by email.

Responsibilities:
- During the first 6 months, you will reply to the customers only by emails
- The second semester you will answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for their customers.
- Validate customer service entitlements
- Assume responsibility and ownership for all relevant customer queries
- Obtain accurate customer details and amend call-handling system when applicable
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities
- Use and improve Knowledge Bases through feedback

Requirements

- Dutch: Fluent
- English: Intermediate
- High School Diploma/GED
- Valid permit for work in EU

Offer

- International experience in a multicultural environment
- Trainings for each project
- Full Time contract + Possibilities to grow within the company
- Competitive remuneration
- Performance based Bonus
- Relocation assistance + 1week paid accomodation
- Initial flight refund
- Monthly transportation allowance
- Great office location

Information

María Cortasa
mcortasa@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 141)

Application

Plamena Dencheva
(+34) 93 231 00 00 (ext. 127)
pdencheva@talentsearchpeople.com



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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