Job description


Outbound Sales Advisor with excellent Italian

Location: Sofia

Department: Native Speakers


Our Client is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines.



• Handle outbound calls consistently meeting and maintaining department standards and goals;
• Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer;
• Discuss and overcome lead objections;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need and close the sale;
• Assist direct consumers and Travel Professionals with problems that might occur on a reservations
• Respond to a variety of requests from direct consumers and Travel Professionals;
• Provide post-sales support and work across departments to provide seamless resolution;
• Deliver exceptional Sales service by meeting and exceeding customers’ expectations;
• Maximize revenue from the sales pitch;
• Adhere to internal sales processes to assist guests in vacation planning and reservation;
• Monitoring of holiday cancellations / expirations and using outbound calls to gain further sales;
• Promote company’s services and provide the best solution for each client within policy guidelines;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
• Maintain confidentially of guest information and pertinent owner / property data;
• Provide clear and concise documentation of all cases;
• Work effectively and concisely within a larger team structure to meet set goals;
• Maintain positive attitude at all times.


• Excellent customer care skills;
• Previous target driven Sales experience;
• Fluency in French;
• Fluency in English;
• Sales experience in the travel/hospitality industry would be considered an advantage;
• Traveler-focused with the ability to work effectively and professionally with internal and external customers;
• High school, college or university degree;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Strong problem solving skills and determination to succeed;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others;
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner


• Competitive salary;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;
• Team and Concentrix events.


Plamena Dencheva
(+34) 93 231 00 00 (ext. 127)


Plamena Dencheva
(+34) 93 231 00 00 (ext. 127)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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