Leading Global enterprise for business process and document management. Also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide.
Key components of success will include:
- Achievement of Weekly/monthly/quarterly targets and SLA
- Regular communication to team Leader
- Been driven and motivated to achieve targets set.
- Robust escalation process.
- Resilient under pressure and ability to quickly adapt to unforeseen work demands.
Responsibilities:
- To manage effectively designated team work-flow to achieve SLA and Targets
- Input Process Orders Returns
- Validation of Orders and Pricing
- Management of relevant customer details
- To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
- To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
- To respond and action in a timely professional manner any escalations received
- To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management
We are looking for a person with the following skills:
- A minimum of 1 years’ experience with in an order to collect organisation (Required)
- University Level education (desirable)
- Fluency in Dutch and English both written and verbal.
- Results / Target driven
- Self-motivated and willing to learn new skills
- Team Player
- Ability to work on own initiative
- Adaptable to a changing environment flexible with regard to working patterns
- Excellent communication and negotiation skills
- Excellent Customer Care skills
- Computer literate
We offer:
- Competitive salary
- Regular incentives and employee rewards
- 25 days holiday allowance for 2017 (set annually as per collective agreement), plus public holidays
- Free Company shuttle bus from train station to the Office
- Local employee discounts at shops and restaurants
- Free Spanish, French and English classes.
- Private medical care and onsite medical service
- Friendly international environment.
- Employee Social program that includes subsidized trips
