Customer Service Advisor with a Native Level of Finnish and Excellent English
Barcelona, United Kingdom
17.000 - 21.000 €
Our client is an online rental car company based in Barcelona.
As a Customer Advisor your main responsibilities will be:
- Delivering a high level of customer service.
- Using empathy/positive language when answering questions while they're browsing the website.
- Helping each customer find their ideal car.
- Spotting opportunities to provide information that your customer may require at a later stage.
- Dealing with requests between booking and pick-up.
- Conducting post-travel investigations after the rental has finished.
- Consistently create encouraging experiences for our customers, whether they're booking online/over the phone.
We are looking for a professional with the following:
- Native level of Finnish.
- High level of English.
- Proven experience in customer service is an advantage.
- Respectful and confident communicator; passionate about providing the best experience possible.
- Takes ownership of their work and multi-tasks well.
- Superb problem-solving skills and is able to flex to different customer profiles.
- Permanent contract.
- Paid 5 weeks induction training.
- Free hot drinks and fruit.
- Language bonus.
- Cosmopolitan, multicultural working environment.
- Future career progression.
- Fabulous beach front location with great transport links.
(+34) 93 231 00 00 (Ext. 312)