FCM Travel Solutions provides solutions to make Business Travel easier and better for corporate clients worldwide. We constantly develop new products to improve and simplify our services. At the head of innovation, we are continually improving our customer experience, for the business travelers as much as for their managers.
As one of the world leaders in business travel, we are looking to strengthen our French and Swiss offices from the comfort of our sunny Barcelona office.
As a key part of our consulting team, you would assure the follow-up of tools and technological systems put in place to better serve our clients.
As an Online Support Officer, your mission will be to support our growing company through the following tasks:
Manage client/user interface:
- Ensure ongoing support and training regarding the various tools at the disposal of our clients (online reservation portal, business trips, expense reports, billing)
- Update travel policy regulations and fees
- Create / update /delete profiles
- Modify profile rights
- Manipulate analytical data
Manage editor interface:
- Analyze and prioritize user feedback
- Create internal and external support tickets and duplicate cases
- Validate remedial actions
- Ensure technological watch regarding new tool functions
- Associate’s degree or equivalent
- Native French and fluent English imperative
- Autonomous, perseverant, organized, rigorous
- Technophile, patient, diplomatic
- A developed sense of customer service
- Rapidly growing company with plenty of career development opportunities
- Young, dynamic and flexible, working environment, with great people
- BBQ’s on our terrace at least once a month
Contract: permanent, full-time
Salary : according to profile
Location: Barcelona
