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Job description

 

Dutch Technical Solutions Consultant


Location: Barcelona, Spain

Department: Native Speakers

Salary: Salario competitivo

Organization

Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies.

The company offers an international, young and dynamic working environment with possibilities of growth.

Function

- Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues
- Effectively communicates sales and technical information with customers
- Diagnoses and provides a path to resolving technical issues
- Report and escalate new customer issues
- Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets
- Manage an individual ticket queue

Requirements

- Previous experience working in a call center is desired
- Excellent customer service skills
- Strong written, verbal with an ability to communicate
technical issues in an easy to understand format
- Ability to use critical thinking and logic skills to isolate and
resolve technical issues in a timely manner
- Ability to communicate technical issues in an easy to
understand format (verbal and written)
- Excellent time management, organizational and prioritization skills
- Ability to navigate in a Windows or Apple environment
- Has an understanding of both operating systems, some understanding of wireless networks (setting up wireless networks, troubleshooting, for Windows and Apple, etc.)
- Excellent interpersonal skills
- Aptitude to learn new hardware software technical
specifications
- 6 months related experience in one or more of the
following fields, preferred:

* Customer Service/Support
* Environment Information Technology/Help Desk Networking

- Familiar with ticketing and telephony systems is preferred
but not necessary

Offer

- Salary (fix + variable)
- Immediate incorporation
- Long term contract
- Free languages courses in Spanish
- International working environment with possibilities of growth
inside the company
- Full time job
- Plus extra incentives and over achievements bonus
- Employee discounts

Application

Tomás Sard
tsard@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 213)



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