Job description


German speaking Customer Service Executive

Location: Barcelona, Spain

Department: Native Speakers


Our client is a leading multinational online reservations company based in Barcelona.


As a Customer Service Executive, you will be working in the Customer Service division and reporting the team manager. Your objective will be handling pre- and post booking inquiries.

Your main responsibilities:

-Handle pre and post reservation inquiries by phone, e-mail and fax
-Modify, change and/or cancel existing reservations
-Processing travelling reservations via telephone
- Handling outbound calls to arrange special requests
-Relationship management
-Manage relationships by providing high levels of customer service and account management support.
-Ensuring the complete reservations cycle and supporting all issues


-Excellent level of German
-Fluent in English
-Experienced with internet and travel industry

-Exceptional communication skills;
-Exceptional commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.

-Available to work full-time (40 h/week) and flexible in work schedule
-Available to attend a full-time paid training
-In possession of a valid work-permit for Spain (if required).


- Gross salary of EUR 1,360€ based on 40 hours (14 payments scheme)
- Language bonus (12 payments)
- Guaranteed 5% salary increase after the first 6 months and another 5% increase after a full year
- Quarterly Bonus Plan: 12% of your salary based on set targets
- Catered lunch
- Fully paid (3 to 5 weeks) training
- Work schedule 4 to 6 weeks in advance
- International working environment
- Convenient office location in Barcelona
- 24 holidays per year on full time basis


Plamena Dencheva
(+34) 93 231 00 00 (184#)


Plamena Dencheva
(+34) 93 231 00 00 (184#)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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