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Job description

 
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Service Desk Agent with Excellent French and English


Location: Barcelona, Spain
Department: Native Speakers
Salary: 17.000 - 21.000 €
Contract: Contrato indefinido

Organization

Our client is a company that offers different bussines solution

Function

Your main responsibilities will be:

-Maintaining direct contact with the client or ticket owner, is available for receiving calls/ emails/ tickets/ requests/ incidents and to answer them as soon as possible.
-Record the incoming client requests - orders or incidents - , creates tickets.
-Identify, diagnose and categorize the incident/ call/ ticket and determines priorities.
-Forward more complex problems to next level of support.
-Updating client information and the ticket management system throughout the whole process,
and logs information.
-Tracks tickets and informs the client about its status.
-Close the ticket.


Requirements

We are looking for a professional with the following qualifications, experience and skills:

-Customer and service orientedperson
-Be selfconfident, and have an aptitude for ICT issues.

Offer

Full time contract
Multinational environment



Application

Maria Gallifa
(+34) 93 231 00 00 (Ext. 211)



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