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Job description

 

Travel Sales Agent with a native level of German


Location: Barcelona, Spain
Department: Native Speakers
Salary: Salario competitivo
Contract: Contrato indefinido

Organization

Our client is a travel agency based in Barcelona centre looking for German native speakers to join the team!

Function

We are looking for native German speakers who can deliver a high quality of customer service. Your main tasks would be:

- Assessing our clients’ needs to offer them the service that is best suited to them, managing booking modifications and cancellations, answering questions and ensuring good service at all times, thereby building customer loyalty.
- Creating travel itineraries suited to the customer’s needs and managing reservations (by air, land etc).
- Offering the most satisfactory solution for both parties (client and company) as well as transferring their complaints to our product/quality department so as to improve our products and services.

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

- Native level of German.

Experience:

- Minimum of one year experience as a travel sales agent, sales or similar in demanding, international and
changing environments.
- Experience in handling complaints.
- Experience in creating tailor-made travel estimates.
- Experience in reservations at the administrative and operational level.

Skills:

- Results oriented and able to work to objectives.
- Knowledge of long-distance tourist products.
- Knowledge of the Amadeus booking system.
- Motivated by innovative projects, capacity to adapt to changing environments, ability to
surmount obstacles, ambition.
- People skills, relational capacity, empathy, problem resolution.
- Availability to work full time from Monday to Friday and 1 Saturday per month (with the
applicable breaks).

Offer

- Salary of 20K base + bonus.
- Permanent contract.
- Discounts on holidays/travels.
- Office in the centre of Barcelona.
- Language courses.
- Tarjeta de gourmet/transport/health.
- Salary reviews after six months.
- Career progression.
- Continuous learning.
- Very fun and social environment!

Application

Floor van Houten
fvanhouten@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 252)



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