Our client is a big multinational chemical company with a European Shared Service Centre based in Barcelona. Apart from the financial transaction functions, this centre also houses all of European accounting and administrative functions
As a Back Office Administrative your main responsibilities would be:
-Accountability for managing the administration of all customer related data.
-Processing all Customer Master Data inputs and changes.
-Handling all data entry requests and queries received.
-Ensuring that service quality levels fully meet expectations.
-Ensuring compliance with legal requirements.
-Identifying and communicating gaps, queries, and errors.
-Maintaining a high standard of customer service.
-Supporting improvement programs.
-Supporting the implementation of the price increase programs.
-Informing Supervisors of any issues or opportunities with existing customers, such as upcoming major -contract renewals, etc.
-Being the primary contact with the country based account management team.
We are looking for someone with the following abilities and capabilities:
-Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
-Excellent communication and telephone skills.
-Understanding of customer administration matters for different countries.
-PC literate in Microsoft Outlook. SAP Knowdlege is a plus.
-Enthusiastic and easy to get on with
-Strong customer focus.
-Ability to work to global work procedures.
Languages
-Fluent in English.
-Fluent in another European Languages.
What we offer:
-Multinational environment
-Training
-Competitive salary
