Our client is a big multinational company leader in the sector.
Our client is a big multinational company, leader in the sector and is looking to incorporate a Debt collections agent with an excellent/native level of English.
The incumbent will be responsible for:
- Ensure timely collections of outstanding balances from customers according to the company´s credit collections escalation policy
- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
- Support and be backup for other collector’s associates
- Liaise with the credit collections team lead about all credit issues
- Keep accurate and up to date logs of individual customer information
- Languages:
Excellent/ Native level of English
- Studies: Preferable Business Administration or Economics
- Experience Required: Handling high levels of incoming calls activity, preferably in the area of Credit Collections
- Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
- Knowledge Required: Understanding of customer accounts and general business workflows
Basic accounting knowledge, especially customer accounting
MS Office
SAP would be beneficial but not essential
Permanent position
Multinational environment
