Create an account

Job description


Collections Associate with a Native Level of Dutch

Location: Cornellà de Llobregat, Spain
Department: Native Speakers
Salary: Salario competitivo
Contract: Contrato indefinido


We require a Collections Associate to become part of a successful European team based in Cornella.


As a Collections Associate your main responsibilities will be:

• Minimize Business investment in receivables
• Minimize interest losses on outstanding amounts
• Maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
• Balance the potential profit with potential risk in granting and collecting credit to our customers

• Ensure timely collections of outstanding balances from customers according to Air Products’ credit collections escalation policy
• Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
• Support and be backup for other collector’s associates
• Liaise with the credit collections team lead about all credit issues
• Keep accurate and up to date logs of individual customer information


We are looking for a person with the following qualifications, experience and skills:

Experience required:
-Preferably with some legal knowledge and B2B Collections experience
-Experience in negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
-Understanding of customer accounts and general business workflows
-Basic accounting knowledge, specifically customer accounting and bad debt expense

Languages: Fluency in Dutch and English

Personal skills:
-Capacity of fluent interpersonal negotiation both with external and internal customers
-Firmness, ambition and sense of ownership and responsibility
- Ability to work under pressure and on own initiative and collectively as a team
-Self-motivation and focus on objectives and results
-Excellent interpersonal, communicative and influencing skills, verbally and written

Computer skills:
-MS Office, ideally literate in Excel pivot tables, macros and formulas SAP would be beneficial but not essential


-Competitive salary package.
-Stable offer.
-You will find a great company with a multicultural environment and real possibilities of professional development.


Adi Lučić
(+34) 93 231 00 00 (Ext. 214)

Placement agency Nº 9900000357
See offers