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Job description

 

Collections Specialist with a Native Level of English


Location: Cornellà de Llobregat, Spain

Department: Native Speakers

Salary: Competitive salary

Organization

The company is an industrial and medical gas and equipment supplier. It is widely renowned for its innovative culture, operational excellence and commitment to environmental safety and protection. It has annual sales of 10 billion dollars, operates in some thirty countries around the world and has 20,000 employees. The company has opened a European Shared Service Center based in Barcelona.

Function

As a Credit Collector, you will be working in the Collections division and reporting to Team Manager. Your objective will be to minimize Business investment in receivables and to minimize interest losses on outstanding amounts.

Your main responsibilities:

-Ensure timely collections of outstanding balances from customers according to company’s credit and collections escalation policy
-Ensuring customer calls and emails are responded. Identify any customer complaints and escalate as appropriate
-Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
-Support and be backup for other collectors
-Liaise with the credit and collections team lead about all credit issues
-Keep accurate and up to date logs of individual customer information

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Native level of English
-Other European language is an advantage
-Studies: preferable Business Administration or Economics

Experience

-Handling high levels of incoming calls activity, preferably in the area of Credit Collections
-Negotiation with customers, dealing with collections, dispute management, account reconciliations, charges/payments

Skills

-Capacity of fluent interpersonal negotiation both with external and internal customers
-Tenacity, ambition and sense of ownership and responsibility
-Ability to work under pressure and on own initiative and collectively as a team
-Self-motivation and focus on objectives and results
-Excellent interpersonal, communicative and influencing skills, verbally and written

Other

-Understanding of customer accounts and general business workflows
-Basic accounting knowledge, especially customer accounting
-MS Office
-SAP would be beneficial but not essential

Offer

Immediate incorporation
Competitive salary package
Contract: 6 months + permanent
International work environment

Application

Almudena Arcas
aarcas@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 215)



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