Our client has opened a pan-European Shared Service Center based in Barcelona. Apart from the financial transaction functions, this center also houses all of European accounting and administrative functions.
Our client is a multinational company and is looking to incorporate a Logistic customer service agent fluent in German and Dutch.
You will have to be able to work in a constantly changing environment by supporting customer service inquiries/ needs via email and phone regarding services, information, logistic support.
As a member of the Customer Service team you will have to show good communication skills, patience, abilities to provide appropriate solutions and organisational qualities.
PRINCIPAL ACCOUNTABILITIES
Order management
• Handle inbound telephone orders from customers.
• Ensure all orders, including those received by fax or email, are entered efficiently into our SAP computer system.
Customer relations
• Handle customer enquiries / customer complaints, investigate causes, record findings, and escalate to management.
• Enter all fax, email, and proactive customer enquiries into the scheduling system.
Data management
• Proactively maintain customer accounts. This will include remotely monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact.
• Coordinating changes to deliveries and liaising with drivers
• React to changes in customer demand and resources (drivers and equipment).
Emergency response
• Be the first point of contact for out-of-hours emergency response.
• Personal skills:
Excellent interpersonal skills.
Proven ability to identify customer needs and respond proactively.
Ability to work under pressure.
Ability to work on own initiative and collectively as a team.
Excellent computer literacy skills.
Languages:Fluent in German, Dutch and English
Multinational environment
Attractive salary
