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Job description

 
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Client Success Advisor with a Fluent Level of German (Deutsch)


Location: Lisboa, Portugal

Department: Native Speakers

Salary: Competitive salary

Organization

With more than 15 years of experience, our client is a worldwide leader in Client Relationship Management. Among the offices in 91 different countries around the world, the Portuguese location is a very international one with 15 different languages spoken. In this environment, acknowledgement of individual contribution is essential to ensure the collective success.

Function

As a Client Success Advisor you will provide support to the clients of the company.

Depending on the project you will have different responsibilities:

TOURISM SECTOR:

- Booking management (altering, cancelling or creating new reservations)
- Advising customers on the services we provide on the phone or by email
- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
- Post-sales service (litigation and compensation management)
- Handling and management the administrative process (invoicing, written communication, travel documents)

CONSUMER GOODS:

- Offering information, solutions and counselling to customers regarding the company’s services
- Registering contacts and client information according to the work procedures
- Compliance with company regulations for Data Protection and Information Security
- Maintaining positive customer relationships through a responsible treatment of each contact
- Achievement of the performance targets defined by the project

Requirements

We are looking for a professional with the following qualifications, experience and skills:

Qualifications

- Fluent or native in German (min C1) with a good command of English (B2)
- Advanced IT skills (MS Office Package, Email Social Media)

Experience

- Experience in customer contact is a plus

Soft skills

- Excellent listening and communication skills
- Positive attitude and team spirit
- Multitasking
- Attention to detail and high energy
- Excited about building a friendly yet professional relationship with the customer

Other:

- For non-EU applicants it is mandatory to hold a valid work permit


Offer

- Contract with the company
- Attractive Salary Package: Base Salary + Bonus + 14th salary
- Food allowance provided
- 3 months of accommodation for candidates coming from abroad
- Flight ticket refund after 6 months in the company
- Private Health insurance after 6 months in the company
- Great location of the office, easy to commute
- Possibility to evolve in the company, apply for higher positions internally or to do an international mobility
- Multicultural environment
- Initial and ongoing training to help you learn, grow and succeed


Application

Andreia Cruz
acruz@talentsearchpeople.com
(+351) 21 145 01 53




TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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