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Job description

 

Customer Solutions Expert with Portuguese and English


Location: Lisboa, Portugal

Department: Native Speakers

Salary: 13.000 - 15.000 €

Organization

www.talentsearchpeople.eu

Function

As a Customer Solutions Expert you will be responsable for the following:

- Answering customer queries via phone, mail and live chat
- Troubleshooting
- Preparing reports
- Liason with departments
- Maximising customer satisfaction

Requirements

The ideal candidate will have the following skills:

- Experience working in a customer facing role
- Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
- Some experience with software testing, root cause identification and issue documentation.
- Understanding of email systems, filtering, spam, and mail integration.
- Basic understanding of relational databases. (But again, the most important thing is that you care)
- Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
- Fluency in English and Portuguese is a must.

Desirable skills:

- Some knowledge of sales – leads, opportunities, deal tracking and reporting.
- Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc.

Offer

- A chance to apply your caring skills at a fast-growing tech startup.
- Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
- Competitive base pay.
- Social benefits such as health insurance, free snacks and drinks and in office massages!

Application

Molly Richardson
(+351) 21 145 01 53



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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