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Gaming Support Agent with Italian

Location: Lisbon, Portugal

Department: Native Speakers

Salary: Competitive salary


Our client is a leading international service provider that thrives on digital technology.


As a Customer Support, your main objective will be to improve the customer experience by assisting with their gamin queries:

You will be responsible for:

- Handle calls/emails in both Italian and English.
- 80% Inbound and 20% Outbound communication with the customers
- Basic hardware requests regarding Consoles and Computer Games
- Handle special requests such as where to find the next store to buy the game


We are looking for a person with the following qualifications, experience and skills:


- Excellent level of Italian and English.


- Experience in Customer Service or Gaming industry is a plus


- Have a high affinity to the technology industry
- Have a strong service orientation and can quickly familiarize themselves with new topics
- Enjoy working in a team and with customers
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandable.
- Have consumer oriented mind-set and willingness to provide the best service


We offer:

- Start of an International career;
- You'll be joining an Award winning team;
- Possibility to work with prestigious brands;
- Be part of an Innovative and forward thinking company;
- Lisbon is a great place to live and work.
- Attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time) or min. 25 hours (part time) in shifts from Monday to Sunday between 07:00 and 22:00
- Implementation / assistance with all official applications

And much more...


Miriam Grisonich
(+351) 21 145 01 53

Placement agency Nº 9900000357
See offers