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Job description


International Luxury Travel Agent with Excellent Level of English and fluent Spanish

Location: Sant Cugat del Vallès, Spain
Department: Native Speakers
Salary: 23.000 - 25.000 €
Contract: Contrato indefinido


Our client is a private transport provider in more than 1,000 destinations and 190 countries. We are a B2B business which mean that we provide our services to travel agencies and private flight operators for them to supply our chauffeur services to their high-end client.


As a Travel Agent, your main responsibilities will be:

- Control of the incoming requests from our website/customer support area.
- Dispatch of the drivers according to Drivania’s procedures.
- Managing the bookings that are made through the offline channel as well as events and special services that require quotes from an agent because they are not available in the platform.
- Managing quote requests from Drivania.com that require an agent's involvement.
- Monitoring the proper execution of bookings in real time.
- Offering prompt solutions to customer requirements (without compromising our client's quality standards).


We are looking for a person with the following qualifications, experience and skills:


- Native level of English and fluent Spanish. A third language will be highly valued.


- Experience in a customer oriented role, preferably in the luxury business.


- Excellent communication skill
- Strong customer service skills.
- Interest in the travel industry.


- Plenty of room for personal growth and professional development.
- A highly-talented and passionate international team.
- Strong teamwork and transparent results focused on a common goal.
- Generous vacation allowance of 16 days paid time off.
- Eligibility for health insurance and participation in 401(k) after a pre-determined period.


Adi Lučić
(+34) 93 231 00 00 (Ext. 214)

Placement agency Nº 9900000357
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