Our client is one of the most important IT companies in the world. A multinational company leader in printers, looking for new improvements and solutions for their customers. Is a company that believe in the increase of their employees with a very dynamic team.
As a Remote Support Engineer you will be responsible for solveing remotely any technical issues of our customers.
Main responsibilities:
- Solve hardware and/or software technical issues and application problems.
- Assist Care Center Agents and Customers
- Assist Fiels Service Engineers
- Keep customers informed and build a close relationship with them
- Transmite all your knowledge about printing products to customers and peers
- Hight level of English and German
- Bachelor degre in Computer Science, Mechanical/Electrical Engineering or equivalent.
- Experience in a similar position in printing background.
- Experience with 3D Softwares, 3D Printings or Graphics Arts products will be valued.
- Experience with Linux and Open SW will be valued
- Technical writting skills
- Proficiency in computer applications
- Customer service orientation
Soft skills:
- Problem solving skills
- Ability to work underspressure
- Strong team working skills.
- Analytical skills.
- Motivation for a new project
- Competitive salary
- Carrer plan
- Continuous formation.
- Social benefits.
