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Job description

 
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Fraud and Risk Analyst with English


Location: Sitges, Spain

Department: Native Speakers

Salary: 27.000 - 30.000 €

Organization

Multinational company lider in gaming

Function

● You will be a key member of our Fraud Risk team
● Responsibility for performing risk checks on player profiles, withdrawals and due diligence documentation
● Ownership of analysing player accounts for multi-accounting, bonus abuse, money laundry, transactional fraud and other fraudulent behaviour via reports and thorough checks
● Responsibility for processing customer withdrawals within stipulated SLA times, based on verification of due diligence documentation
● You will contribute to enhancing our fraud tools, back office system and work procedures by coming up with ideas to improve the set-up
● Ownership of handling disputes and defending chargebacks with our payment providers
● You will support a close and pro-active collaboration with our other operational departments, Customer Care, Responsible Gaming, PSP, Marketing and CRM in order to remain aware of our product offering and understand potential risks and fraud
● You will provide input to your direct manager for improvements in our Risk, Payments and Fraud operations and assist with various tasks and projects to this effect
● You will be involved in the definition, testing and assessment of improvements to existing policies and procedures
● Responsibility for consistently meeting your quality and quantity KPIs
● You will acquire a thorough understanding of our campaigns, promotions and product offering, including specific functions for Casino, Live Casino and Sportsbook
● Opportunities to learn and grow within a dynamic, fast developing company
● A competitive salary in accordance with experience and capabilities


Requirements

● A top performer who is passionate about Fraud Risk operations and with a can-do mentality to help continuously improve the BetWarrior experience
● You have a thorough understanding of balancing business requirements with reducing Fraud Risk as part of delivering a frictionless user experience
● You are reliable and have great attention to detail
● You have a keen interest in e-gaming and willingness to learn and improve
● Highly motivated and a flexible attitude towards working hours
● Knowledge of the online gaming market, products and customers is a must
● Fluent verbal, written and interpersonal communication skills in English. Brazilian Portuguese and Spanish are a plus
● You are an excellent team player who will contribute actively to our BetWarrior spirit
● Enhanced Excel and pivoting knowledge is a plus
● Minimum 2 years of experience in Fraud Risk operations in the e-gaming vertical
● Relevant academic degree or qualification


Offer

● Competitive salary
● Career progression
● Possibility to work in an international and dynamic start-up in one of the most beautiful seaside towns near Barcelona

Application

Almudena Arcas
aarcas@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 215)



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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