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Job description


Customer Service Executive with Brazilian Portuguese & English

Location: Sitges, Spain

Department: Native Speakers

Salary: Competitive salary


Our company is an international start-up in the gaming industry based near Barcelona.


Your role:● Ownership of providing top of the bill customer support to our highly demanding customer base
● Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products – and escalating appropriately
● You will interact with, provide feedback to, and nurture a high quality relationship with not only the end customer, but also your colleagues by embracing and supporting the BetWarrior culture and team spirit
● You will engage in a close and pro-active collaboration with the other operational teams, such as Fraud Risk, Responsible Gaming, PSP, Marketing, and CRM in order to remain aware of our product offering
● You will be actively involved in providing input for and implementing improvements to our Customer Care operations, policies and procedures
● Responsibility for assisting your direct manager with various tasks and projects for customer support and responsible gaming, including processing customer pay-outs, verification and any issues
● Ownership of consistently meeting your quality and quantity KPIs
● You will acquire a thorough understanding of our campaigns, promotions, and product offering, including specific functions for Casino, Live Casino and Sportsbook
● You will have opportunities to learn and grow within a rapidly developing company
● A dynamic organisation reflected in the balance of hands-on operations and strategic development to support fast growth and high quality standards
● A competitive salary in accordance with experience and capabilities


● You bring passion, innovation and a can-do attitude
● Excellent Brazilian Portuguese English
● You have a thorough understanding of industry standards, state-of the-art Customer Care technologies and available tools to help establish top notch and scalable operations
● You have a strong background in building up and expanding strong and significant Customer Care operations
● Excellent organisation skills and experience with planning and delivering team schedules in a multi-geographical set-up
● Knowledge of the South American online gaming market, products and customers is a plus
● Highly motivated with the ability to manage and direct self to consistently meet challenging targets within a fast-moving industry and a dynamic organisation
● Excellent team player with strong interpersonal and people management skills
● Good communication skills in written and spoken English. Spanish and/or Portuguese skills are essential
● Minimum of 3 years’ experience in developing and managing Customer Support operations in an online environment, preferably gaming


● Competitive salary
● Career progression
● Possibility to work in an international and dynamic start-up in one of the most beautiful seaside towns near Barcelona


Almudena Arcas
(+34) 93 231 00 00 (ext. 215)

Placement agency Nº 9900000357
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