MyTSP

Job description

 

Customer Support Specialist with Spanish and English


Location: Sofia, Bulgaria

Department: Native Speakers

Organization

A global company specialized in customer service and technical support in more than 33 languages around the world with focus on building greater brand loyalty through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.

Function

• Handle inbound calls consistently meeting and maintaining our standards and goals;
• Ability to provide expert advice and accurate information to customers;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need;
• Promote company's services and provide the best solution for each client within policy guidelines;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs;
• Work effectively and concisely within a larger global team to meet company goals;
• Maintain positive attitude at all times.

Requirements

• High school, college or university degree;
• Excellent customer care skills;
• Fluency in Spanish;
• Fluency in English;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Excellent listening skills;
• Strong problem solving skills/ability to empathize with customer;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others.
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Strong organizational skills with ability to effectively manage competing priorities;
• Strong attention to detail;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner.

Offer

We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
• Competitive salary;
• Different working shifts
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;


Information

Nina Riedl
nriedl@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 159)

Application

Nina Riedl
nriedl@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 159)



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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