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Job description

 
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Operations Support Representative


Location: barcelona, Spain
Department: Sales & Marketing
Salary: Competitive salary
Contract: De duración determinada

Organization

Our client is a very important international company, they are an online food ordering and delivery platform and partners with restaurants in hundreds of cities around the world.

Function

As an Operations Support Representative you will be in charge of the coordination with the drivers and delivery partners to guarantee a high quality service.

Your main tasks will be:
● Grow number of delivery partners on the platform: acquire delivery partners, inform them about how to use the app, engage them to make a good use of the platform.
● Resolve complex problems for delivery partners quickly and with highest quality delivery using various support platforms (email, chat, phone)
● Be able to learn and master multiple systems (knowledge base and various contact management systems)
● Communicate quickly and effectively to various levels internally at our client and externally to users as needed
● Be a subject matter expert on processes and may help internal company CSRs as well as users with complex problem solving
● Triage urgent issues, escalate to appropriate stakeholders, and drive them to resolution as necessary
● Speed: Take ownership and do what it takes to get the job done.


Requirements

We are looking for a candidate with the below knowledge and skills:

Knowledge
● A bachelor's degree or college experience preferred.
● High level of English and Spanish
● Advanced MS Excel user.

Skills
● Empathy.
● Organised, work with high volume of work and under pressure.
● Eloquence.
● Excellent communications' skills.
● Multitasking.
● Teamwork.



Offer

We offer:
Fix termed contract for six months with option permanent.
Competitive salary with a review every six months.
Full time and flexible schedule
Full training

Application

Júlia Aparicio
japaricio@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 244)



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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