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Job description

 
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Tourism Information Centre Manager


Location: Las Rozas, Madrid, Spain

Department: Sales & Marketing

Organization

Our client is an international retail company specialized in the creation and operation of luxury outlet shopping destinations.

Function

As a Tourism Information Centre Manager, you will be responsible for managing the recepcionist team and giving an excelent customer sevice to the clients.

You will be responsible for:

-Customer service
-People Management, review the performance development of the team
-Oversee marketing, visitor management and the development of the tourism
-Supervise the collection and management of key tourism and marketing data, produce reports
-Manage and monitor KPI performance of Gift card, SCS and online promotions through close review, timely reporting and follow up
-Review competitor activity and provides regular feedback to the business
-Work closely with the team to plan events

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Tourism Hospitality degree
-Fluent in Spanish and English
-Chinese, Russian or Arabic desired

Experience

-Previous experience as Tourism / Hospitality Manager of at least 5 years
-Experience in people management

Skills

-Computer literate and fully competent in preparing regular reporting (statistical financial)

Sofskills

-Strategic and analytical
-Ability to plan and prioritise
-Strong hospitality/customer care skills
-Demonstrate drive, resilience and flexibility
-Flexibility in terms of working hours pattern (including weekends and Bank Holidays
-Excellent verbal, written, interpersonal communication skills
-Critical thinking skills and solution orientated


Offer

-Immediate incorporation
-Attractive salary and social benefits
-Full permanent positon
-International and excellent environment

Information

Sonia Carro
(+34) 91 590 04 31 (ext. 117)
scarro@talentsearchpeople.com

Application

Sonia Carro
(+34) 91 590 04 31 (ext. 117)
scarro@talentsearchpeople.com



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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