Job description

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Tourism Information Centre Manager

Location: Las Rozas, Madrid, Spain

Department: Sales & Marketing


Our client is an international retail company specialized in the creation and operation of luxury outlet shopping destinations.


As a Tourism Information Centre Manager, you will be responsible for managing the recepcionist team and giving an excelent customer sevice to the clients.

You will be responsible for:

-Customer service
-People Management, review the performance development of the team
-Oversee marketing, visitor management and the development of the tourism
-Supervise the collection and management of key tourism and marketing data, produce reports
-Manage and monitor KPI performance of Gift card, SCS and online promotions through close review, timely reporting and follow up
-Review competitor activity and provides regular feedback to the business
-Work closely with the team to plan events


We are looking for a person with the following qualifications, experience and skills:


-Tourism Hospitality degree
-Fluent in Spanish and English
-Chinese, Russian or Arabic desired


-Previous experience as Tourism / Hospitality Manager of at least 5 years
-Experience in people management


-Computer literate and fully competent in preparing regular reporting (statistical financial)


-Strategic and analytical
-Ability to plan and prioritise
-Strong hospitality/customer care skills
-Demonstrate drive, resilience and flexibility
-Flexibility in terms of working hours pattern (including weekends and Bank Holidays
-Excellent verbal, written, interpersonal communication skills
-Critical thinking skills and solution orientated


-Immediate incorporation
-Attractive salary and social benefits
-Full permanent positon
-International and excellent environment


Sonia Carro
(+34) 91 590 04 31 (ext. 117)


Sonia Carro
(+34) 91 590 04 31 (ext. 117)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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