The Company is a global provider of Information Technology for the global market. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines systems and services experts with products in computing, telecommunications and advanced microelectronics to deliver added value to customers.
As a 1st Line Service Desk Agent will provide customer support to the clients of the company.
You will be responsible for:
-Handling the client’s queries and complaints by phone, mail and fax
-Introducing all the information in the internal CRM system
-Tracking and escalating the incidents properly
-Managing the information cycle until the correct solution of assigned incidents
-Handling and documenting customer complaints according to external and internal guidelines
We are looking for a person with the following qualifications and experience:
Qualifications:
-Education level of vocational training and/or college.
-Native level of Dutch or Turkish
-An excellent level of English
Experience:
-One year of experience in a similar Customer Service role
-Initially 6 month contract + 6 with the possibility of permanent incorporation depending on your performance.
-Competitve salary and benefits:
*Meal Tickets
*Extra Languages Bonus
*Health and House Insurance
*Fly Package
-Permanent Contract
-International working environment
-Young and dynamic team
