Our client is an international insurance company with offices in the centre of Barcelona.
As a Customer Assistance Agent, you will be located in the travel department of the company where your main responsibilities will be:
- Reception, opening and reimbursement records
- Review and verification of the documentation file and case study of each contract
- Implementation and validation of payment records
- Record closure refunds
- Customer Information or intermediary coverage
- Management and inspection of files
We are looking for candidates with the following experience, skills and qualifications:
Qualifications
- Native Level of French
- Excellent level Spanish
- Good level of English
Experience
- At least one year of experience in customer service
Soft skills
- Excellent communication skills
- Good telephone manner
- High sense of empathy and calm personality
- Stable professional background
- 3 months contract + possibility of incorporation
- Competitive salary
- Working hours: Monday to Friday 9:30 - 17:00
- Well connected workplace with city center
- International and comfortable office environment
- Starting date: 17/08
