Our client is an international insurance company with offices in the centre of Barcelona. They provide complete insurance assistance within the travel sector. The purpose is to assist any incident that may spoil the trip of their clients during their alpine holidays, in the Spanish market.
As a Customer Support Representative, you will be located in the travel department of the company where your main responsibilities will be:
- receive inbound calls from clients
- help with problem solving
- supply all the necessary information
- attend the customers’ needs
- provide excellent customer service
We are looking for candidates with the following experience, skills and qualifications:
Qualifications
- Native Level of Spanish
- High Level of English
- Additional languages: German, French or Italian are valued
Experience
- At least one year of experience in customer service
- Experience in a helpdesk position would be a plus
Soft skills
- Excellent communication skills
- Good telephone manner
- High sense of empathy and calm personality
- Stable professional background
Other
- Resident of Barcelona
- 6 months project/contract + posibility of renewal
- Competitive salary
- Working hours: Monday to Friday - 30 hours per week morning or afternoon shift.
- Well connected workplace with city center
- International and comfortable office environment
- Incorporation 09/12/2014
