Customer Care Advisor with Excellent Level of German and English


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Our client is a pharmaceutical company, which is one of the worldwide leaders between research focused healthcare groups.
To maintain their leadership position between the research focused healthcare groups, they are consistently learning and growing - while seeking people who have those same goals to grow with them.
The Call Center, located in Sant Cugat del Vallés, Barcelona, is dedicated to clients in Spain, Germany, Portugal, Italy and France, and will provide service to individuals with chronic diseases, health care professionals and pharmacies.

As a Member of the Multilingual Customer Call Centre your main tasks will be:
-Providing qualified product support in the field of Diabetes Care
-Providing instructions for the diverse products handling
-Promoting company products and innovations both via telephone and written correspondence.

We are looking for candidates with the following experience, skills and qualifications:
-You have several years of work experience in a Customer Service Center
- You have an excellent Level of German and very good Level of English
- Your English skills suffice to follow troubleshooting guides, write reports in English and lead business conversations.
-You are very experienced in handling customer requests, especially critical conversations
-You have Microsoft Windows Office package proficiency and knowledge of CRM systems
-You are generally interested in solving IT questions. Your knowledge of operating systems, standard protocols and USB devices is profound. Deeper knowledge of Microsoft SQL databases is highly valued
-You enjoy cross-cultural situations and handle them with competence and empathy
-You are a self-starter, so you are able to read technical information and transmit that technical information to the customers
-You can work in a team setting, while encountering yourself in a highly sales-driven and service oriented environment
-You have the ability to work under pressure, while self-dependence and flexibility are qualities that characterize you best
-You have completed your vocational training and/ or college
- A fluent command of Italian, Portuguese, French or Spanish will be higly valued

-Competitive salary and attractive package of fringe benefits
-Permanent contract of 2 years
-Possibility of working from home

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