Our client is an automotive supplier company.
As a Customer Service Executive, you will provide customer support to the clients of the company.
You will be responsible for:
-Building up and managing customer relationships;
-Liaising with internal departments for problem solution;
-Providing a proactive and reactive service to customer reported faults, non fault and SD related issues within committed SLA's where applicable and agreed with customer;
-Ensuring that records of work carried out are maintained accurately and on time;
-Assisting the complaints team to resolve issues;
-Handling incoming call and general administrative back office tasks;
We are looking for a person with the following qualifications, experience and skills:
Qualifications:
-Native level of Portuguese
-High level of English
Experience:
-1 year of experience in the Customer Service Area
Skills:
-Knowledge of SAP is a plus
Soft skills:
-Responsibility
-Customer orientation
-Competitive salary;
-Immediate incorporation;