Our client is a leading multinational company within the hospitality industry based in Barcelona.
-Answering inquiries and handling pre and post reservations through phone and e-mail, while accurately communicating hotel rates.
-Modify, change and cancel existing reservations
-Handling outbound calls to arrange special requests
- Maintaining a friendly, courteous and professional relationship with customers at all times in order to match their requirements
-Ensuring the complete reservation cycle of all customers regarding requests, complaints or solving problems professionally, efficiently and in a timely fashion.
Qualifications
-Native Level of German
-Fluent in English
-Experience in customer service or hospitality is desirable
Required Skills
-Exceptional communication skills;
-Exceptional commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.
-Genuine interest in the tourism/customer service industry
-Team Player
Our ideal candidate is:
-Available to work full-time (40 h/week)
-Available to attend a full-time (4 weeks) paid training
-In possession of a valid work-permit for Spain (if required).
-Start date: June 2nd 2015
-Competitive fixed salary + Performance based bonus + Language bonus
-Paid training
-Free lunch provided
-Social events each month
-24 Holidays per year on a full time basis
-International Work environment
-Convenient location within the city centre
