Our client is a leading multinational online reservations company based in Barcelona.
As a Customer Service Executive, you will be working in the Customer Service division and reporting the team manager. Your objective will be handling pre- and post booking inquiries.
Your main responsibilities:
-Handle pre and post reservation inquiries by phone, e-mail and fax
-Modify, change and/or cancel existing reservations
-Processing travelling reservations via telephone
-Handling outbound calls to arrange special requests
-Relationship management
-Manage relationships by providing high levels of customer service and account management support.
-Ensuring the complete reservations cycle and supporting all issues
Qualifications
-Excellent level of German
-Fluent in English
-Experienced with internet and travel industry
Skills
-Exceptional communication skills;
-Exceptional commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.
Other
-Available to work full-time (40 h/week) and flexible in work schedule
-Available to attend a full-time (2 weeks) paid training
-In possession of a valid work-permit for Spain (if required).
-Start date: January,2015
-Competitive salary
